Website Support Service That Runs in the Background
A website support service is an ongoing arrangement where a developer handles your site's updates, bug fixes, and hosting for a flat monthly or annual fee — no hourly billing, no login required, no chasing a developer every time something needs changing.
What a website support service covers
The scope of a website support service varies by provider. Here's exactly what mine includes — and what's outside the scope (so there are no surprises).
Text changes, new images, price updates, team member additions — sent by email, done within 48 hours.
Broken links, layout issues, form errors. Identified and fixed before your clients notice.
Your site runs on Cloudflare Pages. No server to manage, no hosting invoice to track — I handle it.
Your domain renews automatically. I monitor it and notify you — you'll never lose a domain because of a forgotten renewal.
If your site goes down, I know before you do. Issues are resolved the same day — most before they're visible to visitors.
Periodic audits of load time, Core Web Vitals, and mobile rendering. Issues addressed before they affect rankings.
Not included
- — New features or major functionality additions (quoted separately)
- — Full redesigns
- — E-commerce / payment integrations
Who needs a website support service?
Any business that has a website but doesn't have a dedicated web person. That describes most small businesses: the website launched, someone made updates for a few months, then it went stale because there was always something more urgent to do.
A website support service is most valuable when you need to update prices, add new team members, swap seasonal promotions, or fix something broken — but you don't want the overhead of finding, briefing, and paying a developer each time.
Website support service pricing
Flat-rate pricing. One fee covers everything listed above — no hourly billing, no per-update fees, no invoice surprises at the end of the month.
See the full pricing pagefor plan details and what's included in each tier.
Frequently asked questions
A website support service covers everything needed to keep your site running and current: content updates (text, images, prices), bug fixes, hosting management, domain renewals, and uptime monitoring. Think of it as outsourcing the ongoing responsibility of your website.
They're the same thing under different names. 'Website support service', 'website care plan', and 'website maintenance plan' all describe a recurring arrangement where a developer handles the ongoing upkeep of your site for a flat fee.
Content updates and bug fixes are typically completed within 24–48 hours of your request. Urgent issues (site down, broken checkout) are treated as priority and resolved same-day where possible.
The support service covers routine updates within the existing site structure. Larger work (new pages, new functionality, redesigns) is quoted separately. But for most small businesses, the support plan covers 90% of what they need day-to-day.
Related reading
Need a website support service?
I offer flat-rate website support for small businesses, built on Cloudflare for maximum uptime. Get in touch to discuss your site.